To provide you with better service, we coordinate our system, call center, and customer representatives to ensure the most effective and prompt response to your questions. We offer online services through various channels to allow you to instantly communicate all your questions and issues to us. You can connect with us via social media (Facebook) by liking the /fixnetbroadband page and reach us until the late hours of the night. Additionally, you can use the live chat service on our website that you are currently visiting. For less urgent matters or corporate requests where response time is not critical, you can send us an email at [email protected]. We aim to respond to emails within 24 hours.


Furthermore, if you prefer, you can reach our customer representatives at our call center by dialing 0548 855 0 444 from 09:00 AM to 12:00 AM, 7 days a week. Our call center utilizes a Voicemail Service to capture all calls and ensure the healthiest communication possible. In case your call cannot be answered, it will automatically be redirected to the voicemail box, where you will be asked to leave a voice message. Leaving voice messages with your registered subscriber name takes top priority for our representatives to address your issue effectively.