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Package Eligibility
The Business Internet packages are exclusively available for entities with a commercial title, including sole proprietorships, limited liability companies, and all other commercial organizations officially registered with the TRNC Registrar of Companies. These packages are not applicable to personal or residential use.

Required Documents for Subscription
For registered companies, subscription requires the official company registration documents issued by the TRNC Registrar of Companies and a valid ID of the applicant. The application must be submitted by a company director or a person authorized by the board of directors.
For sole proprietorships, a document showing the commercial title and a copy of the owner's ID must be provided.

Installation Details
Each installation includes 15 meters of cable at no additional charge. If more cable is needed, each additional meter will be billed at a rate of 1 USD per meter.

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FixNet accepts subscription payments via credit card, cash, and cheque. From time to time, special installment campaigns at cash price may be offered for partnered bank cards. However, in general, installment payments made with credit cards are subject to commission fees applied by the respective banks, which are reflected in the total price.

Therefore, we recommend contacting our Call Center to get the most up-to-date information regarding available credit card installment options.

Legal Requirements

To subscribe to FixNet, the regulations of the Information Technologies and Communication Authority (BTHK) must be followed. For individual subscriptions, the application must be made in person, with valid ID presentation and a wet-signed contract. For corporate subscriptions, the application must be submitted with official documents registered with the TRNC Registrar of Companies, and must be carried out by the company director or a person authorized by the director.

Installation Process

The installation period is set as a maximum of 3 business days, but this may vary depending on external factors such as weather conditions. In line with our customer satisfaction policy, installation requests are usually responded to within the first 24 hours.

Ping Guarantee

FixNet does not provide a ping (latency) guarantee. This is because North Cyprus’s global internet access is provided exclusively through Türk Telekom’s infrastructure, and any traffic congestion or technical issues on that connection may prevent a stable ping time. Furthermore, no internet service provider can technically offer a true ping guarantee; such claims are often made for marketing purposes. As part of our transparency policy, we openly inform our users about this.

Cable Length and Additional Charges

All installation packages include 15 meters of cable. Any additional cable required beyond this length is charged at a rate of 1 USD per meter.

Campaign Restrictions

If there is an active campaign for a particular plan or package, it cannot be combined with any other campaign, including the "Refer a Friend" offer.